• Please note that if your order has already been processed and given to shipper, shipping charges may apply for any subsequent order change. Please review your order carefully - once submitted orders may be processed at any time and can be shipped almost immediately after processing.

NEW EQUIPMENT RETURN POLICY

• WE DO NOT SELL PRODUCTS FOR EVALUATION. 
• For all returns, YOU MUST contact us via Email or Phone and receive a Return Authorization Number
• All returns must be within 30 days of purchase date or shipping date.
• Merchandise being returned by the customer, that has been represented as in 100% condition when the Return Authorization Number was requested is subject to inspection.  If  the merchandise is not in 100% condition a full refund will not be given, we reserve the right to exchange or deny,  merchandise credit.
• Defective Merchandise: We cover all our products for manufacturer's defects up to at least 30 days from original purchase date or delivery date for exchange. Some Items will be warranted longer and stated on product descriptions. In all cases original receipt must accompany the return.
• All original product packaging, software, rebates, manuals, and shipping protection must be included.  The product cannot have any signs of wear, alterations, modifications or abuse.
• We reserve the right to inspect all returns.

SOFTWARE RETURN POLICY

• Software is returnable in un-opened factory sealed condition only, returned within 30 days of purchase or shipping date shipping charges are not refundable.

• Defective Software: In the event that software media or packaging is defective PPPC is bound by the software manufactures policy, software will only be replaced at software manufacture or venders discretion, and for same item only.

WARRANTY INFORMATION

• Please see the Performance Plus PC Warranty Page.

PRIVACY

• We have a strict policy of NEVER selling any customer information (name, address, credit card, phone number, email address or any other personal information), to any individual or organization, unless instructed by court order.
• Performance Plus PC's web site privacy policy differs from purchase agreements and is available at http://www.performancepluspc.com/policy.html

SHIPPING

• If you have not done business with Performance Plus PC before, a routine check is done to ensure that we are delivering to your billing address of your credit card. For orders placed that are not going to your billing address, or if you are not the cardholder for that credit card, the transaction can be delayed as we must verify the information. You may need to contact the issuer of the credit card to authorize the transaction [they should be able to put a notation on your account showing the alternate delivery address, or the cardholder may need to specifically authorize the transaction in advance].  
• Sometimes it is more convenient to have items delivered to a work address: if you prefer delivery to a work address, it is very important that we have the business name shown on your order, and the business phone number must be on the order as well. UPS may not be able to deliver unless the address reflects the business location's name in the address. 
• PLEASE NOTE To help protect you, we report all attempts of improper credit card use immediately to the issuing credit card company, the Internet provider used when the order was placed and if applicable your local law enforcement authorities.
• Shipments are made from any of our warehouses that have the particular items you need in stock.  In rare circumstances, an order can be shipped from multiple locations.
• We ship US Priority Mail with Delivery Confirmation, FedEx or UPS , at our discretion, unless you specify on the checkout page
• otherwise.
• Special shipping instructions such as 2nd day, overnight, Saturday or holiday delivery, Federal Express, etc., can be placed in the special instruction section of the shopping cart.  Any additional shipping charges, will be added after shipping has occurred.
• Shipping and handling charges for the 48 states is a minimum of $6.95 and is based on package weight. The shipping charge is automatically calculated by the secure shopping cart system.
• For all shipping charges over 5 pounds, additional shipping and handling charges apply.  If you provide a valid Email address or phone number you will be contacted prior to shipment of merchandise for additional charges.

BACKORDERED ITEMS

• Your order is processed and charged to your credit card when it is received. Those items which are temporarily out of stock we will indicate this to you on your invoice or by phone/e-mail. For items with long lead times, or for items which are no longer available, you may be informed of alternates to your selection. You may cancel a backordered item at any time with no penalty as long as the item is not a special order [such as a duplexer or antenna which requires special tuning or pre-programmed commercial radio equipment]. For new items with high demand levels, order are placed in queue and backorders are filled as "first in, first out" priority.

INTERNATIONAL ORDERS

• Sorry we are not accepting international orders at this time.

DAMAGED ITEMS:

• UPS: If the item is obviously damaged, note this with the driver and refuse shipment.  The item will be returned and another sent at no additional charge.  If hidden damage is noted, contact UPS  or FedEx within 3 business days of delivery.  They will arrange pickup.  Once the item has been received a replacement will be shipped.  Note:  To avoid delays, we suggest that when returning damaged items, you contact  our customers service representatives via telephone or email, so that they can alert the warehouse of shipping to the return.
• MAIL:  It is the customer's responsibility to file all loss or damage claims with the shipping company.
• If you need assistance with a claim with a shipper we may be able to assist you in these matters.